Construction Industry Key Performance Indicators Survey

Construction Industry Key Performance
Indicators Survey

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Client Questionnaire
Ideally, it would be a great help if you were able to complete a questionnaire for one finished project in each quarter of 2007. However, if this is not possible, please send details of your latest completed project.

1. Contact Name:

2. Organisation:

3. Address:		Phone: e-mail:

4. What type of organisation are you? (please tick one box)

Central Government Local Government Other Public Sector Private Sector

Other (please specify):

5. What is your approximate annual spend on? (exclusive of GST)

New Build $ Refurbishment $

Repair & Maintenance $

6. Approximately how many new projects do you commission each year? (number)

New Build Refurbishment Repair & Maintenance

General

7. Were you involved with a providor of building goods and/or services over the last 24 months?

Yes No (if yes, please answer Question 8)

8. Thinking back over the last 24 months, do you think the quality of building work has got better or worse over this time?
(please tick one number - additional comment space below)

Much Worse		A little worse		No real change		A little better		Much better

1	2	3	4	5	6	7	8	9	10

Comment:

9. Since 2004 there has been a new building regulatory regime (Building Act 2004). Were you involved in new buildings prior
to this new regime?

Yes No (if yes, please answer Question 10)

10. Do you think the new regime has had an influence on the quality of new building works?
(please tick one number)

Strongly believe no influence		A small influence		Moderate infleuence		Considerable influence		Strongly believe a major influence

1	2	3	4	5	6	7	8	9	10

11. One of the reasons for setting up the new regulatory regime was to provide a balance between the needs of practitioners
(i.e. builders, architects, etc) and property owners. Do you think the new regulatory regime has achieved this?

Yes No (please qualify your answer below - check one number only and additional comment space below)

No effect		Small effect		Moderate effect		Considerable effect		Achieved result

1	2	3	4	5	6	7	8	9	10

Comment:

About the Project

12. Project Name/Reference

13. Project Classification (please tick one box for predominant classification)

New build Refurbishment Repair and Maintenance

14. Type of Project (eg road, warehouse, hospital etc)

15. Project Sector (please check one box)

Housing - Public Housing - Private Non-housing - Public Private - Office

Private - Retail Private - Leisure Private - Industrial Private - Commercial Other

Infrastructure

16. What Contract/Procurement system was used? (please check one box)

Traditional Lump Sum - without quantities Traditional Lump Sum - with quantities

Management Contracting Construction Management Design and Build

Design Manage Construct Other (please specify)

17. Was the project let as a main contract or in packages? (please check one box)

Main contract Packages

Note: If project was let in packages, please answer the following questions for the whole project, not individual packages

18. What was the contractor selection process? (please check one box)

Single Stage Tendering Two Stage Tendering Negotiated Partnering

Other (please specify)

19. How have you found the statutory approval process in your project?

(a) at central government level (please check one box below) - if not applicable, check here

Totally dissatisfied		Mostly dissatisfied		Neither satisfied nor dissatisfied		Mostly satisfied		Totally satisfied

1	2	3	4	5	6	7	8	9	10

Comment:

(b) at local government level (please check one box below) - if not applicable, check here

Totally dissatisfied		Mostly dissatisfied		Neither satisfied nor dissatisfied		Mostly satisfied		Totally satisfied

1	2	3	4	5	6	7	8	9	10

Comment:

Explantory note for the following questions

A Commit to Invest
The point at which the client decides to invest in a project for an agreed budget, sets out the business requirements in a client’s brief and appoints and authorises the project team to complete the design.

Early cost advice, feasibility studies, outline planning permission, planning appeals etc would normally be carried out before Point A was reached. At Point A, the client will be committed to paying for the completed design.

B Commit to Construct
The point at which the client authorises the project team to start the construction of the project and has made the site available to the constructor.

The timing of Point B can depend upon the type of procurement method employed . The design will not necessarily be complete at Point B. At Point B, the client will be committed to paying for the completed design and the completed product.

C Available for Use
The point at which the product is available for substantial occupancy or use.

Point C may be in advance of contract completion, for example where ancillary work (eg landscaping) is completed after the product has been put to use. At Point C, the product will available for the client to use

20. Project Time and Cost Profile (if the actual figures are not known, please insert your best estimate)

		Date (dd/mm/yy)	Construction Cost ($000)	Consultants Cost ($000)
Stage A: Commit to Invest
20.1	Date of decision for scheme to proceed, anticipated construction cost and anticipated fees A
20.2	Anticipated start on site date at A
20.3	Anticipated construction completion date at A
Stage B: Commit to Construct
20.4	Construction contract start on site date and construction contract sum B
20.5	Construction contract date for completion at B
Stage C: Available for Use
20.6	Actual construction completion date C, actual construction cost, actual fees
20.7	Final certificate date (if known)

21. How satisifed were you with the finished product? (please check one box)

Totally dissatisfied		Mostly dissatisfied		Neither satisfied nor dissatisfied		Mostly satisfied		Totally satisfied

1	2	3	4	5	6	7	8	9	10

22. At the time of the handover, what was the condition of the facility with regard to defects? (please check one box)

Totally defective		Major defects with a major impact on the client		Some defects and some impact on the client		A few defects and no siginificant impact on the client		Apparently defect free

1	2	3	4	5	6	7	8	9	10

23. How satisfied were you with the service obtained (ie how well they actually wirked with you): on/from: (please check one box)

(a) the overall project (ie the construction consultancy team and the main contractor together)

Totally dissatisfied		Mostly dissatisfied		Neither satisfied nor dissatisfied		Mostly satisfied		Totally satisfied

1	2	3	4	5	6	7	8	9	10

(b) the construction consultancy team?

Totally dissatisfied		Mostly dissatisfied		Neither satisfied nor dissatisfied		Mostly satisfied		Totally satisfied

1	2	3	4	5	6	7	8	9	10

Totally dissatisfied		Mostly dissatisfied		Neither satisfied nor dissatisfied		Mostly satisfied		Totally satisfied

1	2	3	4	5	6	7	8	9	10

24. Would you use the construction consultancy team again? (please check one box)

Yes No

25. Would you use the main contractor again? (please check one box)

Yes No

Thank you for completing this questionnaire!